DELIVERY & REFUND
All items are packaged in our bespoke eco-friendly boxes that bear the QuayStones logo and are supplied with jewellery care instructions. We send our products using Royal Mail's Special Delivery service for domestic deliveries and international track and trace services to overseas customers.
If the jewellery you have ordered is in stock, goods will be invoiced and dispatched within 7 days once funds have cleared. If items are not in stock then delivery will be 6-8 weeks to allow for manufacture, assay and finishes. Bespoke items may take longer, but you will be advised when ordering.
Delivery prices are estimated until goods are ready to be dispatched. We offer free delivery on orders with a value of over £500.
Returns / Refund
We operate a 14 day returns policy. Under our 14 day money back guarantee you may return any product, with the exception of bespoke items, that you are not completely satisﬁed with providing it has not been worn and remains in its original packaging. Please note that we are not responsible for return postage. Faulty products are not subject to this condition, they will be repaired/replaced within 28 days of receipt, as long as there is no evidence of neglect of reasonable care (see Product Care). QuayStones will not accept any responsibility or liability for any transit damage that may occur on any product that you have returned to us whether for replacement or return. We strongly suggest that you make sure that you use sufﬁcient packaging to protect your returns and insure against damage before returning any product.
To request a refund, please contact Vanessa Priest by email using the email: firstname.lastname@example.org by or calling (+44) 07980467055 and leave a message in case we are out of signal range.
Should you wish to cancel your order please email your request to email@example.com. As long as the item is part of our standard range, is not bespoke and has not yet been despatched the items ordered can be cancelled.